Not My Fault, What to do

Being involved in a motor accident can be a stressful time. At Contour Body Repairs we will have immediate help at hand as we know how inconvenient it can be. Even with comprehensive cover some insurance companies do not always include a Courtesy Vehicle and where they do, the type of vehicle may not be appropriate to your needs. You may also have to pay to policy excess when you collect your vehicle.

It's a known fact that you can choose where you want your vehicle to be repaired, and whilst it is being repaired you have a legal right to a like for like replacement vehicle.

With our Non at Fault Accident Service, everything is claimed from the other party's insurance company. As soon as our accident has confirmed that the accident wasn't your fault, you will be provided with a like for like vehicle, normally the same day but certainly within 24 to 48 hours.

We will then estimate the damage to your vehicle and submit all of the necessary information to our Accident Management partner who will conduct all of the negotiations with the third party insurance company.

So, if you’ve had an accident that isn’t your fault, give Alex at Contour Body Repairs a call before phoning your insurance company!

It is really important that you have

• The registration number of the other vehicle involved in the accident
• Name, address and phone number of the other driver
• If possible, their insurance details as well.

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