Not at Fault Accident Repairs
Being involved in a car accident is stressful — even more so when it wasn’t your fault. At Contour Body Repairs, we provide fast, hassle-free support to get you back on the road without unnecessary delays. We understand the frustration of dealing with insurers, excess payments, and being left without a suitable replacement vehicle. That’s where we come in.
Even with comprehensive insurance, you may not be guaranteed a courtesy vehicle, or you might be given one that doesn’t suit your needs. In many cases, you’ll also be expected to pay your policy excess upfront — even when the accident wasn’t your fault. But if you were not at fault, you have legal rights that work in your favour.
You Have the Right to Choose Your Repairer
It’s your legal right to choose your own repairer after an accident — not your insurance company’s. If you were not at fault, you are also entitled to a replacement vehicle while your car is being repaired. We work to ensure these rights are respected, and that you are not left out of pocket.
How the Not at Fault Process Works
Once it’s confirmed that the other party was at fault, we’ll arrange a like-for-like replacement vehicle at no cost to you. Our team will inspect your vehicle, prepare the damage report, and liaise directly with the at-fault party’s insurer. All costs — including repairs and car hire — are claimed from the other driver’s insurance company.
If you’ve had a not at fault accident, call Alex at Contour Body Repairs before contacting your insurance company. We’ll guide you step by step, making sure your rights are protected from the very start.
What You Need After a Not at Fault Accident
To get started quickly, please ensure you have the following details:
- Registration number and make/model of the other vehicle
- Name, address, and contact number of the other driver
- Their insurance company details and claim number (if available)
- Confirmation that the at-fault driver has paid their excess
Frequently Asked Questions
If the accident wasn’t your fault, all costs are recovered from the at-fault driver’s insurance provider. This includes the repair of your vehicle and the cost of the replacement car we provide.
If your car is deemed a total loss (write-off), the at-fault insurer will offer a payout based on market value or agreed value, depending on the policy. We’ll guide you through the process to ensure a fair outcome.
In most cases, liability is determined by the insurers based on your statement, photos, and police reports if applicable. We help you collect the necessary evidence and present your case clearly to the at-fault insurer.
Yes — while this service is designed for not at fault drivers, we also assist with accident repairs if you were at fault. We’ll work with your insurer to ensure high-quality repairs and transparent communication throughout.
Absolutely. If you’re not at fault, and the other party has insurance, you’re legally entitled to a comparable replacement vehicle at no cost to you. We organise and deliver it to you quickly so you’re never left without transport.