Why Quality Repairs Matter: A Real Case That Raised Alarm
When your car is involved in an accident, you expect it to be repaired correctly — not just to look good, but to be structurally sound and safe to drive. Unfortunately, that’s not always the case. One real-world example highlights the importance of choosing a trusted and experienced repairer.
Paula Parissis, the owner of a near-new Holden Cruze, discovered first-hand how poor repairs can create serious safety risks. After being rear-ended, her vehicle — which was insured by AAMI — was towed to one of the insurer’s preferred repairers for assessment and repair work.
Following a four-week repair period, Ms Parissis collected the vehicle only to find that the boot did not close properly. She returned the car for further adjustments. Even after the second attempt, she remained concerned and sought a second opinion from an independent assessor, Adam Thomas — a qualified panel beater with experience in the insurance industry.
The Danger Beneath the Surface
What Mr. Thomas found was alarming. While the boot issue seemed minor at first, the root of the problem was far more serious. The rear panels had been replaced but not aligned properly, and the boot seal had not been fitted correctly. This caused a vacuum effect at the rear of the vehicle — effectively drawing exhaust fumes, including carbon monoxide, into the cabin. This posed a potential poisoning risk to the driver and passengers.
Mr. Thomas believed the faulty seal and misaligned rear structure could have endangered the driver’s health. This is a striking example of how poor repair workmanship can go beyond surface-level flaws and create dangerous driving conditions, especially if internal structural components and seals are not restored to manufacturer standards.
In response, a spokesperson for the insurer stated they were “comfortable” with the quality of the repair aside from minor paint buffing, which had been corrected. However, cases like this raise important questions about repair oversight and accountability — particularly when vehicles are directed to preferred repairers.
What This Means for You as a Vehicle Owner
This story highlights the importance of having a say in where your vehicle is repaired. Many insurance companies steer customers toward their own network of repairers, but that doesn’t always guarantee the best outcome. If your policy includes “Choice of Repairer,” you have the right to choose an independent, qualified, and trusted repairer — like Contour Body Repairs.
We are committed to restoring vehicles the right way — using precise factory specifications, OEM parts where needed, and strict internal quality checks. We take your safety seriously and never cut corners. When you bring your vehicle to us, we guarantee both cosmetic quality and structural integrity.
Why Choose Contour Body Repairs?
- Over 25 years of trusted accident repair experience
- Repairs completed to factory specifications and safety standards
- Independent and customer-focused — not part of any insurer network
- Approved by all major insurance providers
- We handle claims and assessors on your behalf
- Guaranteed repair quality and attention to detail
Your Safety Should Never Be Compromised
If you’ve been in an accident, don’t take any chances with low-quality repairs. Choose a team that puts your safety and vehicle performance first. At Contour Body Repairs, we ensure your car is repaired properly — not just to look good, but to protect everyone inside.
📞 Contact us on (02) 9790 2867 or visit our workshop at 20 Gibson Avenue, Padstow to get expert advice and reliable repairs you can trust.
