Your Right to Choose Your Repairer
As a vehicle owner and insurance customer, you have the right to choose who repairs your car following an accident — regardless of which insurance company you’re with. While some insurers may suggest or even pressure you to use one of their preferred repairers, you are under no obligation to do so if your policy includes the “Choice of Repairer” option.
At Contour Body Repairs, we support consumer rights and believe you should have full control over where your vehicle is repaired. That’s why we proudly work with all major insurance companies while maintaining our independence as a trusted, high-quality repairer in Sydney.
Know Your Insurance Policy
Before purchasing or renewing a car insurance policy, it’s important to read the Product Disclosure Statement (PDS) carefully. The PDS outlines whether you have “Choice of Repairer” included in your policy. If this option is available, ticking that box ensures your legal right to decide who repairs your vehicle if you ever need to make a claim.
Some lower-cost insurance policies may restrict you to using a specific panel of repairers chosen by the insurer. While this might be convenient for the insurer, it may not offer you the same level of workmanship, customer service, or turnaround time that an independent, reputable repairer like Contour Body Repairs can provide.
Why Choose Contour Body Repairs?
We’ve been repairing accident-damaged vehicles for over 25 years, offering exceptional quality, personalised service, and a seamless experience with your insurer. When you bring your car to us, we manage the entire claim on your behalf — from paperwork and inspections to liaising with assessors and ensuring the repair meets manufacturer standards.
- Approved and trusted by all major insurers
- Freedom to choose us if your policy includes Choice of Repairer
- State-of-the-art equipment and experienced panel technicians
- Full claim handling from start to finish
- Fast, reliable turnaround times and guaranteed quality
Support from MTA NSW
Contour Body Repairs is proud to be aligned with the values supported by MTA NSW (Motor Traders’ Association of New South Wales). MTA NSW encourages consumers to take control of their vehicle repairs by contacting their preferred repairer directly or referring to MTA NSW for a list of accredited Body Repair Division Members.
MTA NSW has created a helpful DL-sized flyer titled “You Have a Choice” — designed to educate drivers about their right to choose their repairer. The flyer can be kept in your glove box and includes a section on the back for recording important accident details at the scene. It’s a handy tool to keep in your car so you’re always prepared.
For a copy of the flyer, please visit the MTA NSW website or ask our team at Contour Body Repairs — we’ll be happy to provide you with one.
In Case of an Accident – Contact Us First
If you’ve had an accident, don’t feel pressured to use a repairer you’re unfamiliar with. Contact Contour Body Repairs directly, and we’ll take care of the rest. We’ll work with your insurer, arrange the assessor’s inspection at our workshop, and begin the repair process with no stress or delays.
Choosing a repairer you trust is one of the most important decisions you can make after an accident — and we’re here to make sure your experience is simple, clear, and completely professional.
📞 Call us now on (02) 9790 2867 or visit us at 20 Gibson Avenue, Padstow to speak with our team.
